Why Do I Need Selling Is?
Sales Basics
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Body Language - First Impressions! (4:53)
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Body Language - Posture! (2:46)
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Body Language - Eye Contact! (2:16)
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Body Language - Smiles and Nods (3:27)
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Body Language - Location! (1:41)
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Vulnerability (2:47)
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Authenticity (6:26)
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Connection (4:48)
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How to combine Connection and Product/Services (11:48)
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Reaction (2:36)
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Overcoming Objections (5:55)
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Relate to Show Value (3:48)
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Ego (7:06)
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Unrealistic Expectations (6:31)
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S.S.K.'s (5:44)
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Discounts (6:35)
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Closing Lines (3:19)
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It's Relative (10:19)
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Retail Sales 101 (4:01)
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Validation (4:34)
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Selling Top Down (4:16)
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I'm Looking for a Navy Suit (6:22)
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Go For No (2:46)
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If- Using Curiosity (2:16)
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Justify Expensive Purchases (4:21)
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"MOE" Training (5:16)
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Navigating Differing Opinions (4:59)
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One More Thing (4:32)
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Overwhelmed and Understaffed (3:24)
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Phone Training (3:59)
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Point of Sale = Death? (3:29)
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Re-Do (2:45)
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Why Didn't They Buy? (2:04)
Our Customer
In the Shop
Tales from the Sales Floor
Soft Skills - Selling Suits
Sales Techniques - Live Demo's
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Self-Conscious About Body (2:09)
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Behind the Scenes - "Self-Conscious About Body" (4:47)
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Doesn't Need Anything (2:48)
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Behind the Scenes - "Doesn't Need Anything" (6:28)
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Loud and Egotistical (3:32)
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Behind the Scenes- "Loud and Egotistical" (1:17)
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Fashion Know-It-All (4:28)
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Behind the Scenes - "Fashion Know-It-All" (2:32)
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Vain (4:13)
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Behind the Scenes - "Vain" (2:39)
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Unrealistic Expectations and Difficult to Please (5:07)
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Behind the Scenes - "Difficult to Please" (2:59)
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Quiet Ego (3:35)
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Behind the Scenes - "Quiet Ego" (3:56)
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Condescending toward sales person (4:53)
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Behind the scenes - Condescending Towards Sales Person (3:56)
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Status-Driven (2:58)
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Behind the Scenes - "Status-Driven" (2:14)
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Keeping Up With the Jones' (3:40)
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Behind the Scenes- Keeping up with the Joneses (2:27)
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Just Wants to Hang Out (2:16)
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Behind the Scenes - "Just Wants to Hang Out" (2:50)
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Low-End, Price Conscious (4:37)
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Behind the Scenes - "Low-End, Price Conscious" (2:51)
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Stubborn with Style/Fit Preference (2:00)
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Behind the Scenes - Stubborn with Fit/Style Preference (3:19)
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High-End, Price-Conscious, Brand-Driven (4:33)
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Behind the Scenes - High End Price Conscious, Brand Driven (1:36)
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The Negotiator (3:14)
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Behind the Scenes- The Negotiator (0:16)
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Specific Size Only Customer (3:00)
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Behind the scenes - "Specific Size" (2:00)
