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UWM Mens Shop / Tom Nox Exclusive Training Content
Our Culture and Core Beliefs
Cultural Beliefs, Refined Feedback, and Living the UWM Legacy (18:33)
Welcome to Tom Nox
What is Tom Nox? (3:02)
The Tom Nox Jacket Promo (7:20)
Tom Nox Talking Points
Example - Tom Nox Opening Script (0:35)
Example - Tom Nox Elevator Pitch (0:13)
Example - "Never been in before?" (0:33)
Example - Customer Walking Through Front Door (0:35)
Example - UWM Customer at Tom Nox (0:27)
Organizational Best Practices
How to "Keep Shop" (1:41)
Look Up Customer History (4:58)
Holding Items For a Customer (4:52)
Overwhelmed and Understaffed! (3:45)
Sales Basics
Vulnerability (6:20)
Connection (4:17)
Reaction (2:20)
Objections (4:48)
Ego (9:26)
Unrealistic Expectations (7:33)
Identifying "Subliminal" Objections (7:24)
S.S.K. (6:06)
Discounts (10:01)
Closing (5:35)
Advanced Sales Techniques
"MOE" Training (6:20)
The Theory of Relativity... In Sales (4:14)
Authenticity (1:35)
B.E.C.W.I.C.I.V. (2:50)
Body Language - First Impressions! (4:42)
Body Language - Posture! (3:53)
Body Language - Eye Contact! (2:00)
Body Language - Smile! (0:45)
Body Language - Nod! (1:44)
Body Language - Location! (1:13)
Validation (6:00)
Go For No (9:40)
Overcoming Objections (8:08)
Identifying Non-Communicated Price Objections (7:24)
Handling Complaints - the UWM Way (4:59)
Prospecting (1:22)
The Art of Stacking (3:13)
Justify Expensive Purchases (6:46)
Point of Sale = Death? (5:06)
Phone Training (6:23)
The "4 I's" For Phone (1:16)
Shoplifting (8:05)
Sales Techniques - Live Demo's
Self-Conscious About Body (3:07)
Behind the Scenes - "Self-Conscious About Body" (2:09)
Doesn't Need Anything (4:27)
Behind the Scenes - "Doesn't Need Anything" (7:03)
Loud and Egotistical (2:20)
Image-Driven (4:10)
Behind the Scenes - "Image-Driven" (3:29)
Fashion Know-It-All (3:41)
Behind the Scenes - "Fashion Know-It-All" (2:37)
Vain, Proud (3:32)
Behind the Scenes - "Vain, Proud" (5:47)
Difficult to Please (4:30)
Behind the Scenes - "Difficult to Please" (3:46)
Quiet Ego (2:43)
Behind the Scenes - "Quiet Ego" (5:17)
Condescending_toward_sales_person (4:20)
Status-Driven (3:25)
Behind the Scenes - "Status-Driven" (4:23)
Keeping Up With the Jones' (2:49)
Just Wants to Hang Out (2:33)
Behind the Scenes - "Just Wants to Hang Out" (2:06)
Low-End, Price Conscious (4:58)
Behind the Scenes - "Low-End, Price Conscious" (4:16)
Stubborn (1:53)
Behind the Scenes - "Stubborn" (3:47)
High-End, Price-Conscious, Brand-Driven (4:34)
Negotiator (6:16)
Quality-Driven (4:32)
Client Profiles
Profile: "The 65+ Demographic" (8:08)
Profile - "I'm a 43 Regular" (3:58)
Profile - "I'm a Size..." (3:58)
Profile - "Negotiator" (5:31)
Door Entry Example Interactions
Door Entry - "Looking For Something Specific?" (0:33)
Door Entry - "In From Out of Town, Looking For Something Specific?" (0:42)
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Profile: "The 65+ Demographic"
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